Last updated: [8/7/2025]
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
✅ Returns
- You have 14 days from the date you received your item to request a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
🚫 Non-returnable items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Perishable goods (e.g. food, flowers)
- Customized or personalized items
💰 Refunds
Once we receive your item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7–10 business days.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email address].
🚚 Return Shipping
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
📩 Contact Us
If you have any questions about our refund policy, please contact us:
- 📧 Email: info@vibesnepal.dk
- 🏠 Address: Brøndbyvestervej , 2605 Brøndby
By placing an order on our website, you agree to this refund policy.